These Terms & Conditions govern the booking, charter, purchase and use of boat and yacht rental services provided by OceanRox and our partner operators. Please read carefully before confirming any reservation.
1. Definitions
In these Terms:
"Company" or "OceanRox" means OceanRox and any affiliated booking, marketing or logistics entities that facilitate charters and services.
"Client" means the person, company or organisation who makes a booking or enters into a charter agreement.
"Owner" means the registered owner of the vessel or the authorised operator partner supplying the yacht/boat.
"Vessel" means any boat, yacht or watercraft provided under a booking.
"Booking" means the confirmed reservation between the Client and Company (or Owner) documented in writing or by electronic confirmation.
2. Booking & Confirmation
All bookings are subject to availability and confirmation by OceanRox or the Owner. A Booking is only confirmed once the Client receives a written confirmation (email or PDF) containing the booking reference, dates, vessel details, pricing and any applicable terms specific to that charter.
Requests, provisional holds, or verbal reservations are not guarantees of availability.
Client must check all confirmation details immediately and notify OceanRox of any errors within 24 hours.
3. Pricing, Fees & Taxes
Prices shown are in the currency stated on the invoice and include items specified in the booking confirmation. Additional fees may apply for fuel, provisioning, port fees, taxes, crew gratuities, special requests and permits.
OceanRox reserves the right to correct pricing or typographical errors prior to confirmation.
Local taxes, VAT, or tourist levies may be charged in addition to the stated price and are payable by the Client.
4. Payment Terms
Payment terms are specified in the confirmation invoice. Standard terms typically include a non-refundable deposit to secure the booking and final payment due prior to departure.
Accepted methods: card, bank/wire transfer, and approved cryptocurrency (BTC, XRP) where indicated. Crypto settlement is processed through our partners — exchange rates and fees will apply.
Failure to pay by the due date may result in cancellation and loss of deposit.
All transfers and card transactions are subject to bank/processor timelines and may take several business days to settle.
5. Security Deposit / Damage Waiver
A security deposit (or pre-authorisation) may be taken before boarding to cover potential damage, extraordinary cleaning, loss of equipment, fuel deficiency or other liabilities during the charter.
Where a deposit is taken via card pre-authorisation it will be released subject to the Owner's inspection following the charter and bank processing times.
If damage is found, OceanRox will notify the Client with supporting evidence and applicable repair/ replacement costs; the Client agrees these amounts will be deducted from the deposit or otherwise invoiced.
6. Cancellation & Refunds
Cancellation terms depend on the vessel, Owner policy and the booking tier. The confirmation will state the specific cancellation windows, fees and refund options.
Standard policy examples (refer to your booking for exact terms):
• 100% refund if cancelled within 24 hours of booking and the trip is more than 7 days away (where applicable).
• Partial refunds for cancellations 14–30 days prior (percentage varies by Owner).
• No refund for cancellations within 7–14 days before departure unless otherwise specified.
Weather closures, force majeure events or Owner-initiated cancellations may allow full refund or credit for future bookings as detailed in our Refund Policy.
If a Client receives a refund in cryptocurrency, the refund amount may be calculated using the applicable exchange rate at the time of refund processing (see Refund Policy). OceanRox is not responsible for crypto market fluctuation losses.
7. Changes to Bookings
Clients may request amendments to confirmed bookings. Changes are subject to Owner availability, seasonal pricing, and may incur administrative fees.
Date changes may be permitted within the specified change window on the confirmation.
Price differentials apply when switching to higher-demand dates or alternate vessels.
8. Use of Vessel & Guest Conduct
Clients must use the Vessel responsibly and comply with all safety instructions provided by the Captain and crew.
No illegal activity, no reckless operation, and no violation of local laws is permitted.
Clients are responsible for the behaviour of all passengers and guests onboard.
Any damage caused by negligence, misuse, intoxication, or violation of terms is the Client’s financial responsibility.
9. Insurance
Owners must maintain appropriate hull and third-party insurance for their Vessels. Standard charter insurance usually covers liability and accidental damage as specified by the Owner’s policy.
Such insurance normally excludes deliberate damage, gross negligence, or operation outside agreed terms.
Clients may be required to purchase or provide additional insurance (e.g., guest medical evacuation, trip cancellation) depending on itinerary or charter type.
10. Travel Documents, Visas & Permits
Clients are responsible for obtaining and carrying valid passports, visas, permits and any required documentation for the itinerary and ports of call. OceanRox offers Travel Documents Assistance services and can assist with guidance and coordination, but obtaining official documentation remains the Client’s responsibility.
11. Safety, Emergencies & Captain Authority
The Captain is the final authority onboard for safety, navigation, crew instructions and emergency procedures. Clients must follow Captain and crew instructions at all times.
In emergency situations the Captain may alter itinerary, return to port or take any measures necessary for safety.
OceanRox and Owners will not be liable for losses arising from the Client’s failure to comply with safety instructions.
12. Force Majeure
OceanRox and Owners are not liable for failure to perform obligations where such failure is due to events beyond reasonable control, including but not limited to: extreme weather, natural disasters, war, strikes, governmental restrictions, pandemics, or port closures. In force majeure events, affected Bookings may be rescheduled or refunded in line with our policies and the Owner’s terms.
13. Limitation of Liability
To the fullest extent permitted by law:
OceanRox shall not be liable for indirect, incidental or consequential losses (including emotional distress or loss of enjoyment).
Our liability for direct losses is limited to the booking fee paid by the Client for the affected Booking, except where local law requires otherwise.
Liability for personal injury or death is determined under applicable law and cannot be limited where such limitation is prohibited.
14. Data, Privacy & Communications
OceanRox collects and processes Client data in accordance with our Privacy Policy. By booking, Clients consent to communications regarding their booking, travel updates, and service notifications. For details on data handling, storage and rights, refer to our Privacy Policy.
15. Cryptocurrency & Special Payment Terms
Where accepted, cryptocurrency payments are processed in collaboration with third-party payment partners. Clients acknowledge:
Crypto refunds, if applicable, will be executed in the same currency at the exchange rate applied at the time of refund processing.
OceanRox is not responsible for market volatility or exchange rate fluctuations impacting the fiat value of crypto payments.
Additional verification (KYC/AML) may be required for large-value crypto transactions in accordance with regulatory obligations.
16. Intellectual Property
All website content, images, logos and materials are owned by OceanRox or used with permission. Clients may not reproduce or use OceanRox intellectual property without prior written consent.
17. Complaints & Dispute Resolution
If you have any complaint about your charter or service, please notify OceanRox immediately and provide supporting documentation. We will endeavour to resolve disputes fairly and promptly.
If unresolved, parties should attempt mediation before commencing court proceedings where possible.
18. Governing Law & Jurisdiction
These Terms are governed by the laws specified in the Booking confirmation. In absence of a specified jurisdiction, OceanRox chooses the law applicable to our headquarters (Vancouver, British Columbia, Canada). Disputes are subject to the courts of the chosen jurisdiction unless otherwise agreed in writing.
19. Amendments
OceanRox may update these Terms from time to time. Material changes will be communicated on our website or via direct communications to Clients with active bookings.
20. Contact Information
For booking support, partnership or legal queries, please use the contacts below:
Discover the stunning coastlines of British Columbia and beyond. OceanRox offers exclusive Canadian yacht rentals that showcase the country’s natural beauty — perfect for sightseeing, fishing, or serene escapes.
